OVERVIEW

    Welcome to Ecomscape! These terms and conditions outline the rules and regulations for using our website and services. By accessing or purchasing from Ecomscape, you agree to abide by these terms. Please read them carefully.

    1. General Information

    Ecomscape Limited
    Company Number: 15720068
    Address: 19 Warrington Road, Stoke-On-Trent, England, ST1 3JQ, United Kingdom
    Phone: +44 1789 205095
    Email: support@ecomscape.co.uk

    2. Acceptance of Terms

    By accessing this website or making a purchase, you agree to these terms and conditions. If you do not agree with any part of these terms, you should not use our website or services.

    3. Products and Availability

    • Product Information: We make every effort to ensure that the product descriptions, images, and prices on our website are accurate. However, errors may occur, and we reserve the right to correct any mistakes or inaccuracies at any time without prior notice.
    • Availability: Product availability may vary, and we reserve the right to modify, discontinue, or update product availability at any time.

    4. Pricing and Payment

    • All prices listed on our website are in GBP and are exclusive of applicable taxes and shipping fees, unless otherwise specified.
    • We accept payments via credit cards, debit cards, and PayPal. Payment must be made in full at the time of purchase.
    • Currency: All transactions are processed in GBP.

    5. Order Processing and Handling

    • Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute an acceptance of your order but serves to confirm that your order has been received.
    • Order Cancellation: Once your order has been processed and shipped, it cannot be canceled. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request.

    6. Shipping and Delivery

    • Handling Time: Orders are processed within 0-1 business days.
    • Shipping Time: Once your order is shipped, the estimated transit time is 1-3 business days.
    • Shipping Fees: Orders under £100 will incur a shipping fee of £5.99. Orders over £100 will receive free shipping.
    • Delivery Issues: If you experience any issues with your delivery, please contact our customer support team immediately.

    7. Returns and Refunds

    • Return Policy: We accept returns within 30 days of receiving your order. The returned item must be unused, in original packaging, and in the same condition as when it was received.
    • Refund Policy: Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method.
    • Non-Returnable Items: Some items may not be eligible for return, such as opened pet food, treats, or personalized items.

    8. User Account

    • You may be required to create an account to place an order or use certain features of the website.
    • You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.
    • If you believe your account has been compromised, please contact us immediately to secure your account.

    9. Intellectual Property

    All content on this website, including text, images, graphics, logos, and videos, is the property of Ecomscape or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without prior written permission.

    10. Privacy and Data Protection

    We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

    11. Limitation of Liability

    • Ecomscape is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
    • We are not responsible for any delay or failure to fulfill our obligations due to circumstances beyond our control, such as force majeure events.

    12. Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

    13. Modifications to the Terms

    We reserve the right to update or modify these terms and conditions at any time without notice. The most current version of the terms will be posted on this page, and the revised terms will be effective immediately upon posting.

    SECTION 20 – CONTACT INFORMATION

    Trade Name: Ecomscape

    LTD Name: ECOMSCAPE LIMITED

    Company Number: 15720068

    Phone number: +44 1789 205095

    Email: support@ecomscape.co.uk

    Physical address: 19 Warrington Road, Stoke-On-Trent, England, ST1 3JQ, United Kingdom