At Ecomscape, we strive to provide you with the highest quality products for your pets. However, we understand that sometimes things don’t go as planned. To ensure your satisfaction, we have created a clear and fair return and refund policy for your convenience.

    Returns:

    • We accept returns within 30 days of receiving your order.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
    • Return Process: To initiate a return, please contact our customer support team at support@ecomscape.co.uk or call us at +44 1789 205095. Once we confirm the return request, we will provide you with instructions on how to send the product back to us.

    Refunds:

    • Once we receive your returned item, we will process your refund within 7 business days.
    • Refunds will be credited to the original payment method used during the purchase.
    • Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged item).

    Non-Returnable Items:

    • Certain items cannot be returned, including:
      • Personalized or custom products
      • Opened pet food or treats
      • Items that are damaged due to misuse or improper handling

    Exchanges:

    • At this time, we do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

    Defective or Incorrect Items:

    • If you receive a defective or incorrect item, please contact us immediately. We will arrange for a free return and either issue a refund or send you a replacement product, depending on your preference.

    How to Contact Us:

    • For any return or refund inquiries, please reach out to our customer support team at support@ecomscape.co.uk or call us at +44 1789 205095. Our team is here to assist you and ensure the return process goes smoothly.

    We value your satisfaction and are committed to making your shopping experience at Ecomscape as smooth and enjoyable as possible.ur original payment method. Please note that the timing of the refund depends on your bank or credit card issuer’s policies.

    CONTACT INFORMATION:

    Trade name: Ecomscape

    LTD Name: ECOMSCAPE LIMITED

    Company Number: 15720068

    Phone number: +44 1789 205095

    Email: support@ecomscape.co.uk

    Physical address: 19 Warrington Road, Stoke-On-Trent, England, ST1 3JQ, United Kingdom