Frequently Asked Questions (FAQ)
Welcome to the Ecomscape FAQ section! We understand that you may have questions about our products, shipping, returns, and more. We’ve compiled a list of the most common questions we receive to help make your shopping experience as smooth as possible.
1. What products do you sell?
At Ecomscape, we offer a wide variety of pet products designed to improve your pet’s quality of life. Our product range includes collars, leashes, beds, bowls, toys, grooming tools, strollers, and much more. All of our products are carefully selected for their quality and durability, ensuring your pets receive the best care possible.
2. How can I place an order?
To place an order, simply browse our product selection, choose the items you want, and add them to your shopping cart. When you’re ready to checkout, click on the cart icon and follow the easy steps to complete your purchase. We accept various payment methods, including major credit cards and PayPal.
3. What is the shipping time for my order?
- Handling time: All orders are processed within 0-1 business days.
- Transit time: Once shipped, your order should arrive within 1-3 business days.
Please note that shipping times may vary depending on your location.
4. How much does shipping cost?
- Orders under £100: A shipping fee of £5.99 will apply.
- Orders over £100: Enjoy free shipping.
5. Do you ship internationally?
Currently, Ecomscape only ships to the United Kingdom. We do not offer international shipping at this time.
6. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your delivery.
7. What is your return policy?
We accept returns within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as when it was received. To initiate a return, please contact our customer support team at support@ecomscape.co.uk or +44 1789 205095.
8. How long will it take to get a refund?
Refunds are processed within 7 business days of receiving your returned item. The refund will be credited to the original payment method.
9. My item is damaged or incorrect. What should I do?
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a free return and either issue a refund or send you a replacement product, based on your preference.
10. How can I contact customer service?
You can reach our customer service team by email at support@ecomscape.co.uk or by phone at +44 1789 205095. Our team is available to assist you with any inquiries or issues.
11. Are your products safe for my pets?
Yes, all of our products are carefully selected from trusted manufacturers and designed to be safe, durable, and comfortable for your pets. However, always supervise your pets while using any pet product, especially toys and grooming items.
12. Can I cancel or modify my order?
Once an order is placed, it is processed quickly, and changes or cancellations cannot be guaranteed. If you need to modify or cancel your order, please contact us as soon as possible at support@ecomscape.co.uk. We will do our best to accommodate your request if the order has not yet been processed or shipped.
13. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are working on adding new features, so please check back for future updates!
14. Is it safe to shop on your website?
Yes! Our website uses secure encryption to protect your personal and payment information. We are committed to ensuring that your shopping experience is safe and secure.
CONTACT INFORMATION:
Trade name: Ecomscape
LTD Name: ECOMSCAPE LIMITED
Company Number: 15720068
Phone number: +44 1789 205095
Email: support@ecomscape.co.uk
Physical address: 19 Warrington Road, Stoke-On-Trent, England, ST1 3JQ, United Kingdom